NiCE's new ANZ boss says the days of pressing zero and repeating "operator" are numbered, and a US$955 million acquisition is the reason why. Nigel Lindsay-Smith has been in the job for a few weeks.

Agentic AI is all the rage these days, with organizations exploring how AI can be infused into daily operations. The meaningful excitement lies in the application of agentic AI within a specific ...

Even with expanded digital tools, healthcare call centers are still the main and often most strained access point for patients. Whether confirming or rescheduling an appointment, patients continue to ...

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has experience in training and education in voice, video, audio visual, and headset ...

Following the generative AI (GenAI) boom of 2023-2025, the integration of AI into the 2026 industrial landscape is shifting ...

We’ve optimized, automated and digitized, yet the next evolution of intelligence is just beginning. The era of the agentic enterprise has arrived, where systems, data and people have the modality to ...

Cisco has unveiled its vision for agentic artificial intelligence (AI) collaboration, along with new AI-powered collaboration solutions designed to create what the company claims will be ...

Deloitte has announced the establishment of a new Asia Pacific (AP) Agentic AI Centre of Excellence (CoE), located across India, Malaysia and Singapore. The initiative is part of the firm’s strategy ...

CrowdStrike Holdings Inc. today used the opening of its annual Fal.con 2025 conference in Las Vegas to roll out innovations that address the growing need for enhanced security in the age of artificial ...