Product knowledge is a competency and customer service is a job role or function. While some customer service jobs don't require product knowledge, service employees in manufacturing, wholesale or ...

SUNNYVALE, Calif., June 13, 2024 (GLOBE NEWSWIRE) -- eGain Corporation (EGAN) (NASDAQ: EGAN), the AI knowledge platform for customer service, today announced that it has been named in the 2024 Gartner ...

Today’s digital consumers want smarter self-service, and they demand customer service agents to be able to knowledgeably and consistently handle questions and problems upon escalation to ...

Let's examine what Knowledge-Centered Service is (and is not) and why it matters to deliver a service level that can drive customer retention. In my last article, I wrote about the importance of the ...

With the growing importance of complete customer service initiatives, especially in vertical industries like healthcare, financial services, government, and telecommunications, contact center agents ...

SAN FRANCISCO & DÜSSELDORF, Germany--(BUSINESS WIRE)--With a commitment to maximizing the value of AI for enterprise contact centers, Conversational AI leader Cognigy today announced the launch of ...

SUNNYVALE, Calif., June 14, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading AI knowledge platform for customer service, today announced that Virginia529 has selected the eGain Knowledge ...

SAN DIEGO--(BUSINESS WIRE)--MindTouch, a leading provider of enterprise-grade, AI-powered knowledge management solutions, has made available a copy of the recent Gartner report titled, Delivering ...

EQS-News: USU Software AG / Key word(s): Market Report USU listed in the Gartner® Market Guide for Customer Service Knowledge Management Systems 09.07.2024 / 10:58 CET/CEST The issuer is solely ...