Verizon Business has added IP-enabled speech services to its portfolio to help enterprises offer improved self service to their customers with a minimal investment. The new capability, provided by ...

IVR and VoIP provider Voxeo has raised $9 million in funding from North Atlantic Capital and the Florida Growth Fund. Voxeo develops technologies in unlocked communications, including VoIP platforms, ...

Today, we take on the question of what comes after VoIP. Or rather, we should say what comes after the application that comes after VoIP, because we believe that Unified Communications is already ...

We list the best Interactive Voice Response (IVR) services, to make it simple and easy to build useful call menus for customer calls. Interactive Voice Response (IVR) services aim to provide a smooth ...

The New York City Department of Information Technology and Telecommunications (DoITT) held its annual Excellence in Technology Awards in November 2008, and Richard Siemer was honored for Demonstrated ...

Aircall provides a cloud-based VoIP phone system designed for sales, support, and customer management teams across small businesses to enterprises. It emphasizes simplicity, integrations with over 100 ...

IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

The use of VoIP (Voice over Internet Protocol) call center software is gradually becoming more popular in the business sector because of the various advantages it brings like cost-effectiveness, ...