Oracle (ORCL) upgrade: revenue growth outlook, cloud rerating potential, and key execution risks in data centers. Read here ...

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

Spectrum is closing its call center in Appleton, according to a Charter Communications notice on March 18 to the Wisconsin Department of Workforce Development. The notice to DWD said Spectrum, the ...

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution. Krisp today announced customer-side Accent Conversion, a real-time, ...

Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.

The Federal Communications Commission announced last week that it wants to crack down on call centers. No one likes dealing with customer service over the phone, but don’t be surprised if this ...

Tools and software for quality assurance have become an important part of the modern call centre. It helps businesses to evaluate the agents’ performance while increasing customer satisfaction. This ...

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Prefer Newsweek on Google to see more of our trusted coverage when you search. Please hold: Washington is coming for customer service. This week, FCC chairman Brendan Carr proposed rules aimed at ...