The Federal Communications Commission voted Thursday to look into the use of offshore call centers and ways to require phone operators to be proficient in “American Standard English.” The FCC is ...

Faridabad police uncovered a fraudulent call center in Tilak Nagar, Delhi, arresting six individuals for scamming a local resident by promising insurance policy bonuses. The perpetrators extorted over ...

New Delhi: The United States Federal Communications Commission (FCC) voted on Thursday to initiate a formal proceeding designed to "onshore call center jobs and establish English language proficiency ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

In this episode of eSpeaks, Jennifer Margles, Director of Product Management at BMC Software, discusses the transition from traditional job scheduling to the era of the autonomous enterprise. eSpeaks’ ...

A collaborative effort by the FBI, local police and Indian authorities has shut down a huge scam call center operation in India that saw Americans lose nearly $50 million. The FBI Baltimore Field ...