FGCU broke ground on Marieb Hall South, a new academic building to train future health care professionals for Southwest ...

Get the latest Heat vs. Hornets expert prediction, best bet, and projected box score for the NBA Play-In game. See why the ...

A plane ticket jumps in price after a second search. A streaming service offers one customer a deal that never appears for ...

Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst ...

In healthcare, where the cost of care is rising, organizations can’t afford to drive patients away due to inefficient systems ...

Despite advances in AI and automation, contact center agents remain frustrated by high volumes of manual, repetitive tasks and poor work-life balance. Nearly one-third of agents (31%) surveyed say ...

Agent assist can work, but design, delivery and how you manage knowledge make a huge difference — here’s one contact center leader’s experience.

Emergency Medicine Residents from across the state competed in high-stakes simulated medical scenarios at Central Michigan ...

Adrian Macneil has a solid understanding of this space. As an executive at the self-driving startup Cruise, he built the ...

As part of the ongoing research partnership between the University of Wyoming’s Center of Innovation for Flow through Porous Media (COIFPM) and Thermo Fisher Scientific, the company’s premier imaging ...

New platform shatters the decades-old "AI handles it or a human handles it" model - introducing a third paradigm where AI owns the member conversation end-to-end while human judgment arrives in ...

In this episode of eSpeaks, Jennifer Margles, Director of Product Management at BMC Software, discusses the transition from traditional job scheduling to the era of the autonomous enterprise. eSpeaks’ ...