The deal provides Motorola Solutions with HyperYou’s agentic AI for handling nonemergency calls, as well as real-time ...

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

BALTIMORE, MD-A high-level joint operation between United States federal agencies and Indian law enforcement has led to the dismantling of a massive international scam network. On February 2, the FBI ...

Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.

Tools and software for quality assurance have become an important part of the modern call centre. It helps businesses to evaluate the agents’ performance while increasing customer satisfaction. This ...

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WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' ‌use of foreign call centers and requiring foreign-based ...

Thank you for standing by, and welcome to the Outland Software Fourth Quarter 2025 Earnings Call. [Operator Instructions] The conference call will be recorded and simultaneously webcast at ...

SAN FRANCISCO, Feb. 18, 2026 /PRNewswire/ -- FlashLabs today announced the official launch of FlashAI 2.0, a next-generation enterprise voice AI platform built to power human-level AI voice agents for ...