Bringing customer service functions under one coordinated system creates a more seamless service hub that leads to more satisfied customers and a healthier bottom line.

Data Centers ("365"), a leading provider of high-density colocation, connectivity, and AI-enabled cloud services, has entered into a multi-year agreement with Collective[i] to transform its commercial ...

With​ the right partner, you can transform back-office outsourcing from a cost-saving tactic into a long-term growth strategy ...

Simply Contact, a multilingual customer support provider managing more than 10 million customer interactions annually, ...

Many members of the public have spoken out against the proposed Nebius AI data center. But a proposed data center moratorium ...

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

The contact center landscape has undergone a seismic shift in recent years, driven largely by advancements in autonomous ...

BALTIMORE, MD-A high-level joint operation between United States federal agencies and Indian law enforcement has led to the dismantling of a massive international scam network. On February 2, the FBI ...

JACKSONVILLE, Fla., March 30, 2026 (GLOBE NEWSWIRE) -- Regency Centers Corporation (“Regency Centers” or the “Company”) (NASDAQ: REG) will announce its first quarter 2026 earnings results on Wednesday ...

Not long ago I handed Washington the blue print to stop unwanted robocalls. “The solution” as I called it followed on the heels of an absolutely woeful senate subcommittee hearing that left me ...

The Federal Communications Commission voted Thursday to look into the use of offshore call centers and ways to require phone operators to be proficient in “American Standard English.” The FCC is ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...