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AI is still in its infancy. In a few years, it will likely deliver deeper, more powerful automation. But today, AI can only be as good as the knowledge behind it. Here’s what that really means for your MSP: - AI needs a high-quality knowledge base to be effective. - Without structured knowledge, AI can’t deliver meaningful automation. - Knowledge-Centered Support (KCS) requires clear criteria and governance. - A weak knowledge repository limits everything AI can do. To fully leverage AI in the f
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